Shipping & Ordering Policy

C-Valley Footwear Inc. Shipping and Ordering Policy

Price Matching
If you find an identical item that is in stock with a lower price we'd like to know. Please contact us at sales@c-valleyfootwear.ca so that we may verify the price. We'll do our best to match the price. Price matches are valid only BEFORE you place your order. When comparing prices, availability, shipping and taxes will be included in our price match decision.
Because of our automated order processing system, orders are electronically approved and transmitted when you submit the order. As a result, there are no cancellations unless one of your items is on backorder. Changes cannot be made to your order once it is processed. If you want to add to your order, simply place a new order. Please contact us at sales@c-valleyfootwear.ca immediately for help if your order contains an error. If you decide to cancel a backordered item and it has already shipped, you must follow the returns procedures stated above.

International Orders
We are happy to ship internationally to most countries. If the address you provide is recognized by the UPS or Post Office system, you will be provided with a shipping quote according to commercial carrier rate tables in Canada. If the shipping quote returns zero, then we will email you a shipping quote as soon as we manually calculate one for you. We, C-Valley Footwear Inc. (C-Valley Footwear), do not know or have any control over customs, duty, brokerage fees, or any other additional fees that will be added by government agencies at time of delivery. We have no way of knowing what governments charge citizens of other countries beyond the actual shipping charges that we collect on our own invoices according to UPS or Post Office rate tables.

Shipping Damage
UPS / Canada Post: Please inspect your package when you receive it from the shipping carrier. If you notice any damage from shipping, please contact our Customer Service Department at sales@c-valleyfootwear.ca to report the damage. DO NOT use the product. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...), as the shipping carrier will come to inspect the package.

Freight Carrier
Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, and if it is damaged make a note of the damage on the delivery receipt, or repackage and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box (es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged. Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory.

Refusal of Shipment
If you refuse a shipment you will be charged for shipping of the product both ways. And a restocking fee 15% will apply. This will be indicated on the product page. A refund or store credit will be issued for the difference.

Shipping Policy
Availability

1. We ship out most items from our warehouse in Toronto, Ontario. Canada
2. Sorry, no P.O. Boxes
3. We may not be able to service extreme remote locations

Carriers
We ship your order from Canada according to your selection of shipping method. We do not take requests for the shipping carrier. Please make sure that you give us an accurate street address that can be delivered to. Shippers do not ship on Saturday or Sunday and do not count those days in quotes.

Tracking Information
Many of our shipping points provide us with a tracking number for your package. If we get that information we provide it to you right away. However, if we do not get tracking information from a vendor, we will not be able to give you an exact delivery date. Shipping days are business days. This excludes weekends and holidays.

Agreement for Freight Line Deliveries
In order for your order to go as smoothly as possible please read the following order specifications and conditions:

1. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.
2. The delivery driver is not responsible for bringing the product inside your home, up or down any stairs, or into any particular room. Their responsibility is to deliver the product to the delivery address and unload it from their trailer. The driver's responsibility does vary slightly from state to state, but this is a good guideline to remember. Most of the time the driver will help you get it through the first door, or into a garage.
3. Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, and if it is damaged make a note of the damage on the delivery receipt, or repackage and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged.
4. When you are contacted by the freight carrier to set up an appointment for the delivery of your order, you must keep this appointment, or you will be responsible for any applicable redelivery fees.
5. Save your box and all packaging materials until you are satisfied that your product and all accessories (if any) are satisfactory
6. Replacement of damaged product will occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 4 to 6 weeks.
7. Problems can always be solved more smoothly if the proper channels are followed. In order to ensure your satisfaction with your purchase, we need your cooperation with these guidelines.